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Craft Zoo Retail
CONDITIONS OF SUPPLY
HOW TO BUY
Ordering goods is easy:
1. select Goods for Your shopping basket by clicking on them and adding them to the basket;
2. when You are ready, check Our Conditions of Supply so far as relevant - these are the legal basis on which We will be supplying the Goods;
3. print off a copy of Our Conditions of Supply, Privacy Policy and Security Policy for Your own records.
4. submit Your order as detailed - retaining a copy in the unlikely event of a query and ensure that full payment has been made and cleared.
5. We will then confirm receipt and Our acceptance of Your order by e-mail.
No Contract is made until issue of Our acceptance. We reserve the right to reject any order made to Us entirely at Our discretion but We will inform You without delay if that is the case and make a full refund of payment received.
BACKGROUND
These Conditions of Supply may have changed since You last visited the site so please read through them before each time You order. This site has been designed to be directed at and accessible by consumers on the UK mainland. If You do not f all within this category then please e-mail Us and We will confirm any revised Conditions of Supply that will apply but We will assume that Your local laws, if applicable, do not prevent the sale. These Conditions include all disclaimers, Privacy Policy and Security Policy that We have placed on Our site at the time of Your placing Your order. NOTHING IN THESE CONDITIONS AFFECTS YOUR STATUTORY RIGHTS AS A CONSUMER
1. DEFINITIONS
In these conditions:
< "Us", "We" means craftzoo (being the trade name of Multiple Products Limited (company number 3742148) whose registered office is at 11 Hawley WayMorleyLeedsLS27 0SA UK and "Our" sh all be interpreted accordingly.
"You" means Our customer detailed on Your order which We have accepted and "Your" shall be interpreted accordingly.
"Contract" means any contract for the sale of Goods by Us to You.
"Goods" means any goods forming the subject of this contract including ancillary parts supplied with them.
"Business Day" means any day other than Saturday, Sunday or a Public Holiday in England .
"Writing" includes e-mail, cable, facsimile transmission and comparable means of communication.
2. EXISTENCE OF CONTRACT
2.1 No Contract shall come into existence until Your order (however given) is accepted by Us in Writing.
2.2 These conditions sh all be incorporated in the Contract to the exclusion of any terms or conditions stipulated or referred to by You.
2.4 All contracts sh all be subject to the availability of the Goods, methods to effect delivery as intended and to there being no errors either on Our site or within the order details. If any of these apply, We will e-mail You and You will have the opportunity to withdraw or alter Your order. Payments received will be refunded in full.
3. PRICES
3.1 The quoted prices for the Goods include VAT (at 17.5%) and other taxes or duties which are then known to be payable in addition. If there are changes to the VAT or other taxes or duties in the time before We accept Your order then We will notify You of such in writing and You will be able to either confirm the order or withdraw it with a full refund. An additional carriage charge and packing charge may apply. The shipping charges (carriage charges) are shown separately to the cost of the goods and may include a proportion of packing costs.
3.2 All refunds for any reason, will be only made in £ Sterling .
3.3 Our prices, unless otherwise stated, are valid only while displayed on Our site.
4. PAYMENT
4.1 All invoices are payable without discount of any kind and free of all payment charges in pounds sterling by credit card through a secure server or by post at Our premises (as stated in the "Contact" section of Our site) with Your order.
4.2 For details of the lengths to which We have gone to avoid disclosure of Your private details, see Our Privacy Policy but unless We have been negligent WE WILL NOT BE LIABLE FOR LOSSES RESULTING FROM UNAUTHORISED ACCESS TO INFORMATION PROVIDED BY YOU.
5. CUSTOMER CARE/COMPLAINTS
5.1 In the unlikely event of a problem please contact Our Customer Care Manager using the contact details on Our site and quoting Your details and transaction number.
5.2 Please also see Claims/Cancellation Notification below.
5.3 Please see the Customer Care Guide delivered with the Goods and other suggestions shown on Our site from time to time for caring for the Goods over time.
6. RISK, DELIVERY AND PERFORMANCE
6.1 The Goods are delivered to You when We make them available to You or if earlier, on them being signed for by anyone at the delivery address which We have agreed.
6.2 Risk in the Goods passes when they are delivered to You.
6.3 Goods will be despatched as soon as possible after Our acceptance of Your order. We would then expect them to arrive at their UK mainland destinations between 7-10 Business Days of despatch though in any event within 30 days of Your order.
6.4 WE SHALL NOT BE LIABLE FOR ANY PENALTY, LOSS, INJURY, DAMAGE OR EXPENSE ARISING FROM ANY DELAY OR FAILURE IN DELIVERY OR PERFORMANCE FROM ANY CAUSE OUTSIDE OUR REASONABLE CONTROL SUCH AS ACTS OF GOD, CIVIL COMMOTION, RIOTS, FLOOD, DROUGHT AND FIRE. If there is likely to be an extended delay then We will inform You and give You an opportunity to cancel with a full refund.
7. CLAIMS/CANCELLATION NOTIFICATION
7.1 If, for any reason, You are unhappy with the Goods ordered then You have the right to cancel under the Consumer Protection (Distance Selling) Regulations 2000 as amended from time to time ("the Distance Regulations"). That right is included in the following summary:
7.1.1 to cancel before the Goods are despatched please contact Us in writing, ide all y by e-mail, as soon as possible and We will refund the price paid for the Goods;
7.1.2 to cancel either after despatch or within the 7 Business Days after You have actu all y received the Goods, contact Us in writing, ide all y by e-mail, as soon as possible and return the Goods to Us in their original packaging carriage paid by you and We will refund You the price paid for the Goods;
7.1.3 if You have received Goods which have been damaged in transit or are faulty then please notify Us, ide all y by e-mail, within 7 Business Days of delivery and then return the Goods to Us at Our cost for replacement or alternatively refund;
7.2 Most of Our Goods are uniquely hand crafted and accordingly there will be some variance from one product to another even if forming part of the same set. Due to the constraints of Your PC and Our photographic techniques, there may be some variation in the precise colour of Goods in daylight as opposed to representation on Our site. Gener all y sizes and measurements stated on the site are approximate. Unless otherwise stated utensils, bowls, mugs and other items in the nature of household goods are for ornamental and decorative purposes and not for use with food or drink.
7.3 Other than product pricing and contractual information, all other information on Our site is for information purposes only and should not be relied upon either on a commercial or personal basis. WE CANNOT BE HELD RESPONSIBLE FOR LOSS ARISING OUT OF SUCH RELIANCE.
7.4 We reserve the right to charge for any costs incurred by You having cancelled your order. These will include costs incurred in order processing, bank charges, and administration charges. We reserve the right to withhold a minimum of 10% of the order value as costs incurred by us in You canceling the order once an order has been placed.
8 EXTENT OF LIABILITY
8.1 If you are not a consumer We sh all have no liability to You for any loss or damage of any nature arising from any breach of any express or implied warranty or condition of the Contract or any negligence, breach of statutory or other duty on Our part or in any other way out of or in connection with the performance or purported performance of or failure to perform the Contract except:
8.1.1 for death or personal injury resulting from Our negligence, and
8.1.2 as expressly stated in these conditions but Our liability to You under this condition sh all not exceed the higher of the price paid for the Goods and any relevant insurance cover that We hold for these circumstances.
8.2 Where We are liable in accordance with these conditions in respect of only some or part of the Goods the Contract sh all remain in full force and effect as to the rest of the Goods and no set-off or other claim sh all be made by You against or as to such remainder.
9 GENERAL
We may sub-contract or assign the performance of the Contract in whole or in part.
9.1 You sh all not assign the Contract.
9.2 We may, at Our discretion, suspend or terminate the supply of any Goods if You fail to make any due payment or otherwise default in any of Your obligations under the Contract or any other arrangement with Us or We, bona fide, suspect fraud.
9.3 No waiver by Us of any breach of the Contract by You should be considered as a waiver of any subsequent breach of the same or any other provision.
9.4 If any provision of the Contract is held by a competent authority to be invalid or unenforceable in whole or in part the validity of the rest of that and all other provisions of such sh all not be affected.
10 FOREIGN ORDERS
10.1 Orders from outside the UK mainland will be acknowledged with details of proposed delivery schedules and pricing given any different cost of shipping/carriage. You will then be invited to re-confirm Your order on that basis. Should You not re-confirm within 7 Business Days, the order will lapse and any payment will be refunded to You.
11. LAW AND JURISDICTION
11.1 The Contract sh all be governed by English law
11.2 You hereby consent to the jurisdiction of the English Courts
in all matters regarding it.
11.3 A person who is not a party to this Contract has no right under
the Contracts (Rights of Third Parties) Act 1999 to enforce any
term of this Contract.
11.4 Notice to be given in Writing under this Contract sh all be
served in accordance with the Distance Regulations.
12. PRODUCTS
12.1 PRODUCT DIMENSIONS Animals (Elephants, Rhino, Hippos, Etc)
These are measured diagonally. For Elephants, the Length is from
the tip of the trunk to the base of the back leg. For Rhinos, the
Length is from the tip of the horn to the base of the back leg.
For Hippos, the Length is from the tip of the mouth to the base
of the back leg. PRODUCT
12.2 DIMENSIONS MAY VARY DUE TO THE HANDMADE NATURE OF THE CRAFTS.
Due to the handmade nature of our crafts, dimensions stated are
for guidance only. It is normal for product dimensions to vary as
the crafts-people try to make the best use of a piece of stone or
wood to hand craft an item to the required shape and size with minimal
wastage.
12.3 Many of the inks and dyes used are from natural resources
and will fade over time. This is normal and adds to the beauty of
the artefact as it ages over time. The colours shown on the products
may differ due to the handmade nature of the crafts, and due to
the photographic techniques used.
12.4 Images shown are for illustration only. Products supplied
will not be exactly the same as the images shown. This is due to
the handmade nature of the products and it is unlikely for products
to be exactly the same as those shown in our images.
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